How to Verify FxPro Account

Account Verification Requirements in Singapore

At FxPro, account verification is a compulsory regulatory step for all traders residing in Singapore. Our company enforces stringent identity verification methods aligned with Singapore’s financial authorities. The process safeguards your investments and our platform through thorough security checks.

We require three main types of documents to complete verification. Identity proof involves valid passports, Singapore-issued national ID cards, or driving licenses. Proof of residence must confirm your Singapore address within the past six months. Depending on trading volume, financial documentation might also be requested.

Proper document submission accelerates approval times and reduces delays. We accept only clear, unaltered images or scans showing all document edges. Files must be in JPEG, PNG, or PDF format with a maximum size of 10MB. Screenshots or images with watermarks are not accepted.

Step-by-Step Verification Process

Verification starts right after you finish registering a FxPro account. We provide a dedicated verification portal, accessible from your dashboard or mobile app. The interface leads you through each required step, showing progress and instructions clearly.

Accessing the Verification Portal

Log in to your FxPro account with your registered credentials. From the main dashboard, open the account settings menu and select the verification tab. This page displays your verification progress and the documents needed.

For mobile users in Singapore, download the FxPro app from Google Play Store or Apple App Store. The app replicates the desktop verification workflow and offers integrated camera access for document uploads.

Document Upload Procedure

Choose the document category before uploading. Click the upload button to open your device’s file browser or activate the camera. Ensure documents are flat, well-lit, and free from glare to capture clear images.

The upload bar shows transfer status and completion. The system validates file size and format automatically. If there are errors, detailed messages guide you to correct them.

Checklist for successful uploads includes:

• All document corners fully visible
• Text sharp and legible at normal zoom
• Natural color reproduction without filters
• No obstructions like fingers or shadows
• File size below 10MB limit

Identity Verification Requirements

Identity confirmation is essential for account security and regulatory compliance. We accept Singapore passports, national ID cards, and driving licenses as valid identification. Foreign passports are accepted for Singapore residents with valid residency permits.

Documents must be current and not expired. We cannot accept temporary or soon-to-expire IDs. If your document expires within 30 days, renewal proof is necessary.

Biometric Verification Process

We use biometric verification requiring a live selfie. Position yourself in bright, even lighting with your face fully visible. Remove items like sunglasses or hats during the check.

The system compares your selfie with the uploaded ID photo and processes results within minutes. Multiple attempts may be needed if image quality is insufficient.

Address Verification Documentation

Address confirmation verifies your residential status in Singapore as required by local regulations. We accept utility bills, bank statements, government letters, or tenancy agreements issued within the last six months. All documents must show your full name matching your ID exactly.

Accepted documents include electricity, water, gas, or telecom bills. Bank statements issued by Singapore banks are also valid. Official government correspondence or tax notices meet verification standards.

Address Document Standards

Documents must display the full street address including unit numbers and the six-digit Singapore postal code. Partial addresses or PO boxes are not accepted. Official letterheads or logos must be present to confirm authenticity.

We may verify documents by contacting issuing institutions if necessary. Submission of fraudulent documents will lead to account suspension.

• Complete Singapore street address with unit number
• Valid six-digit postal code
• Document date within six months
• Full name identical to ID documents
• Official letterhead or branding visible

Financial Verification Process

Financial verification depends on your trading volume and deposit levels. Additional documents like bank statements, salary certificates, or tax returns may be requested. This process supports compliance and responsible trading.

Income Verification Documentation

Employees must provide salary certificates or employment contracts from Singapore employers. Self-employed traders submit tax returns or business registration papers. Retirees present pension statements or government benefits documentation.

Investment income requires portfolio statements or dividend reports from recognized institutions. Rental income verification includes lease agreements and rent receipts. Multiple income sources require separate supporting documents.

We maintain strict confidentiality and store all financial documents securely with encryption.

Verification Timeline and Processing

Our team normally reviews documents within 24 hours on Singapore business days. Complex cases may extend this to 48-72 hours. You receive email alerts updating you on verification progress.

Expedited Verification Options

FxPro offers priority processing for accounts with large initial deposits. This accelerates approval to 2-4 hours during Singapore business hours. Contact Singapore support to check eligibility.

Common Verification Delays

Most delays result from poor document quality or mismatched information. Blurry images, incomplete visibility, or wrong formats require resubmission. We provide clear feedback to help you correct issues quickly.

Name inconsistencies between submitted documents also cause delays. Ensure all names match exactly, including spelling and format. Legal name changes may require additional certificates.

• Submit clear, well-lit images
• Ensure consistent name spelling
• Use supported file formats and size limits
• Provide valid documents within dates
• Respond promptly to support requests

Account Activation After Verification

Once verified, your FxPro account is activated with full trading access. Confirmation emails include activation details and available platform features. Activation usually completes within 30 minutes post-approval.

Trading Platform Access

Verified users can access MetaTrader 4, MetaTrader 5, and cTrader platforms. Download links and login credentials appear in your dashboard. Installation guides simplify setup for desktop and mobile versions.

Live trading starts immediately. Deposit funds and execute trades across all supported instruments including forex and CFDs. Demo accounts remain accessible for practice and platform familiarization.

Singapore customer support offers onboarding help, platform tutorials, and technical assistance. Phone support is available during local business hours with multilingual services.

Troubleshooting Verification Issues

Verification errors mostly arise from document quality or format problems. Our support team provides detailed error descriptions for quick fixes. Most problems resolve after resubmission with better quality.

Document Resubmission Process

If verification fails, you can immediately upload corrected documents via the verification portal. Error prompts specify what to fix. Resubmission follows the same upload steps but with improved image standards.

Technical problems may require clearing browser cache or switching browsers. Mobile users can alternate between camera capture and file upload for better results. Our technical team assists with persistent issues.

Common fixes include improving lighting, adjusting camera angles, or rescanning documents at higher resolution. Expired or damaged IDs should be replaced with valid alternatives.

Contact Singapore verification support via live chat, email, or phone for tailored assistance. Response times range from 15 minutes to 2 hours depending on issue complexity.